Privacy Policy

What we collect

• Account details such as your name, email address, login information, and profile preferences.
• Trip-planning inputs, saved itineraries, wishlist activity, search terms, and destination interactions inside the platform.
• Booking and payment-operation details such as activity selections, dates, guest counts, payment provider order IDs, payment status, refund status, dispute status, commission, supplier payable amount, and payout review status.
• Support messages, contact requests, and operational information needed to help with bookings, supplier issues, payment review, refunds, disputes, or platform problems.
• Technical data such as device/browser information, approximate location signals, IP address, and session or cookie identifiers used to keep the platform working.

How we use your data

• To operate the Outlanders website, authenticate accounts, save trips, and personalize destination, itinerary, and planning surfaces.
• To provide map, place, and destination context through our own data plus third-party enrichment services when needed.
• To process payments, confirm bookings, prevent double-booking, calculate platform commission, manage refund or dispute review, and support supplier payout operations.
• To handle support, platform security, fraud prevention, abuse monitoring, and operational troubleshooting.
• To improve product quality, analytics, and reliability, including understanding which features are being used and where requests fail.

Third-party services

• We use third-party providers for authentication, maps, place enrichment, payments, analytics, and email delivery where relevant to the product flow.
• These providers may include services such as Google, Mapbox, Stripe, Razorpay, and infrastructure or database providers supporting the platform.
• Payment providers may send Outlanders webhook events for payments, refunds, disputes, settlements, account verification, and related operational states so bookings and payout review can stay accurate.
• We share only the information reasonably necessary for those services to work, and their own terms and privacy policies also apply.

Bookings, suppliers, and destination data

• When you interact with supplier activities, bookings, or destination content, we may store the details needed to show listings, remember preferences, and support operational review.
• For suppliers, we may collect business, KYC, PAN, bank, IFSC, payout, and verification details required to review the account and prepare marketplace payment flows.
• Destination and place information may be sourced from curated Outlanders imports, supplier submissions, map data providers, and enrichment services.
• Some place details or images are cached so the same destination does not need to be fetched from a third-party service every single time. The app deserves better manners than that.

Your choices

• You may contact us to request access, correction, or deletion of personal data, subject to legal, security, and operational limitations.
• You can also choose not to provide certain information, though some features may stop working properly if key data is missing.

Contact

For privacy-related questions or requests, contact info@outlanders.in. For supplier-specific privacy terms, use the supplier portal policy at /supplier/privacy.